ModeStyle – Return & Refund Policy

At ModeStyle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item.
• The product is unused, unworn, and in its original packaging with all tags attached.

2. Non-Returnable Items

Returns will not be accepted if:

• The product has been used, washed, or damaged by the customer.
• The return request is made after 7 days of delivery.
• The item is missing its original packaging or tags.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 5–10 business days.
• Shipping charges are non-refundable, unless the return is due to our mistake.

4. Exchange Policy

We offer exchanges only if:

• The product is defective or damaged.
• You received the wrong item.

Exchange requests must be made within 7 days of delivery.

5. Return Process

To request a return or exchange:

1. Email us at modestylepk@gmail.com.
2. Include your Order Number, product photos (if damaged), and the reason for the return.
3. Our support team will guide you through the return process.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

ModeStyle
📧 modestylepk@gmail.com